GoodPeople Training and Recruitment Day

Masterclass provided by the View from the Shard's Training Manager
 Gemma Rowden

Presentations from 3 employers looking for fresh new talent

Free Event

Want to improve on your current customer service knowledge?

Want to attain a job at an organisation with exceptional customer service expectations?

In this GoodPeople run event we aim to upskill you in delivering 5* customer service - by providing you with an insight into the qualities required to successfully provide 5* customer service. We then offer the opportunitiy to meetrecruiting employers, and discuss their current vacancies.

“Gemma’s passion is getting the best from people; she firmly believes that everyone has the potential to succeed and enjoys the journey of helping them to get where they want to be”
— Gemma Rowden

Gemma Rowden
Training Manager, The View from The Shard

Gemma has been with The View since September 2012. She previously worked at other large attractions such as the Natural History Museum and The Roman Baths Museum in Bath, working her way up over the last nine years from Seasonal Visitor Assistant to her current role as Training Manager.

Gemma is responsible for creating learning and development opportunities for all View from The Shard employees. She delivers multiple training courses such as Communication and Presentation Skills, Management and Leadership, Running Successful Meetings as well as The View's in depth Induction programme.

Presenting Employers

Available roles

Cashier / Griller / Front of House / Reception / Carer / Cleaning all roles +more 


  • Improve your customer service delivery
  • Learn tried and tested customer service techniques
  • Create a positive customer first impression
  • Expert knowledge of the characteristics needed to be succesful in an interview for high end companies
  • Most importantly, meet employers currently recruiting