Call Handling Workshop
with Tutsie Lubinda

Free Event

Want to build on your current customer service skills?
Interested in developing your professional telephone manner?
Provide outstanding communication for your customers by attending this call handling masterclass...

The telephone is still an important part of the customer experience, often creating the customers first impression. This hands on workshop aimed at providing practical skills in how to engage confidently on the phone. 

Attendees received core call handling skills needed to deliver excellent customer service which could be applied to various job industries (hospitality, leisure, retail and administration)

The world is taking a new approach on customer service in terms of it being key to our everyday lives, and catalyst to repeated revenue
— Tutsie Lubinda

In 2010 Tutsie successfully launched and delivered a customer service / call handling programme for front
line staff within Manufacturing at The Royal Bank of Scotland, and Coutts Bank.

Throughout her extensive career, Tutsie has held various positions building strong customer experiences by placing the customer at the heart of business strategy.

Tutsie now provides a specialist service to individuals working customer focused roles, particularly over of the phone. 


  • Increase your proffessional telephone abilities
  • Improve your confidence on the telephone
  • Learn tried and tested telephone techniques to provide the best customer service
  • Create a positive customer first impression